1) What could Kent have done differently to avoid or intervene in the escalation he experienced at the grocery store? Come up with at least four specific ideas.

2) What happens to you physically when you start to become angry?

3) What are some of the feelings that your anger covers or hides from you? Try to be as honest as you can.

4) Think about a time when you have been cynical and hostile. What were your negative thoughts that contributed to your experiencing these attitudes?